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FAQ Home Page
Customer Service
How do I place an order?
Order by phone at 888-365-HERO or Order Online by selecting a product to the left of your screen.
You can place your order anytime directly by selecting the mattress you wish to purchase and following through to check out. Once you have placed an order you should receive a confirmation email shortly after. Billing and credit card information must be accurate to receive order confirmation.
Apply for financing
If you plan on applying for special interest free financing please contact customer service.
Lowest Price Guarantee
We will match or beat any competitors price on mattresses and adjustable bases with exact specifications. Exact specifications would require a match in density, layers, and thickness. Mattress Hero Inc. will be the authority on what products match on specification and reserves the right not to match or beat a price that is deemed not an equal comparison to a Mattress Hero product.
How quickly can I receive my order?
Most orders ship same business day or 48 hours.
Most orders are received within 7-14 business days.
How do I track my order?
You will be sent email updates regarding the status of your order. You will also be sent an email confirmation with tracking number once your order has shipped. To track your order please log onto www.fedex.com or www.ups.com and include the tracking number sent to you in your email.
I did not receive my tracking number?
If you did not receive a tracking number within two weeks please call Mattress® Hero customer service at 888-365-HERO.
How do I register my warranty?
Your warranty will automatically be registered for you when your mattress ships. Please keep a copy of your invoice along with a copy of the warranty card that came with your mattress. In the event that you need anything or have any questions or concerns contact customer service at 888-365-HERO.
Does Mattress® Hero have any specials?
On occasion Mattress® Hero will have a promotional offering. Please call for any specials we may have.
Do we accept international orders?
We do accept international orders, but purchaser will be responsible to pay full shipping charges to including any tax and/or duty required.
What is Mattress® Hero's’s return policy?
If you are not completely satisfied with your Mattress Hero® mattress during the 90 Day Trial period and wish to return your Mattress please call Mattress Hero®'s Customer Assistance at 888-365-4376 to obtain a "Return Authorization" (RA) number. Bed sheets, Foundations, Frames, Toppers, Pillows & Adjustable Bases are not returnable and do not qualify for an RA number.
Once we issue your RA number you will have 15 days to return the mattress to Mattress Hero. The mattress must be properly packaged in its original packaging and returned in like new condition, with no stains, rips or soiling and you will be credited back your payment in the same way you paid for this purchase less the original cost incurred by us to ship you the mattress itself. Please contact Mattress Hero’s Customer Assistance for tips on re-packaging your mattress.
Upon receipt, your mattress will be inspected. In the event there are any damages beyond "normal wear and tear" or manufacturing defects you will be contacted by Mattress Hero®'s Customer Assistance concerning the allowable amount of your refund.
Your refund will be processed within approximately 15 days from the date that the entire mattress is received at our facility, and will be refunded in the form of your original payment only.
How do I request a catalog?
In order to keep prices down for you the Mattress Hero website is your complete catalog. If you have questions that are not answered on our website, please call a represenataive at 888-365-4376.
How hard is assembly of this product?
Our product ships unassembled unless you have called customer service prior to your order. We do ship mattresses assembled and also offer express shipping methods. In-home setup methods of delivery are available to all of our customers for an additional price. Inside the box you should find assembly instructions or find out assembly instructions online. If you need help please contact customer service at 888-365-HERO.
How will my order ship?
All mattresses receive free shipping, unless you specify a different shipping method. Our free shipping will include the fastest, most economical way for us to ship you your mattress.
Unless specified your order will ship FedEx, UPS or Common Carrier. You will receive an email with tracking information as soon as your item/s ship.
Free Curbside/Tailgate
Or
Gold is an upgrade from Tailgate to White Glove In-Home with Set Up for a fee of $300.00.
Removal of old Mattress is available with White Glove Service for a fee of 75.00 (Must upgrade to White Glove Service).
Do we offer a trial period?
No Trial Period is available at this time.Product Information
Where can I try these models?
These models are available online or phone only.
Where can I find more information on these models?
Our online models are exclusive to www.mattresshero.com. All information pertaining to these models are available online only. If you need assistance please contact Sales at 888-365-HERO.
Are Mattress® Hero products made in the USA?
Yes, since 1931
Where is Mattress® Hero located?
Greenville, SC
Shipping
Can I request a shipping method?
Mattress® Hero offers several different types of delivery. We offer standard ground shipping via UPS or FedEx, Front Door Delivery by several national trucking companies, and white glove in home service. You can make your delivery choice when placing your order.
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*Sales tax applies to residents of South Carolina.
